Monday to Friday 11.00am - 1.00pm and 3.00 - 4.30pm
(except on Wednesday when surgery is held in the morning only)
All GP appointments are now available through the telephone triage system. . Consultation times may vary according to demands.
Appointments may be made by telephoning the receptionists on 028 2564 3111. The receptionist will ask you for a contact number and also a brief description of the reason for your call. The GP will then triage the call. You should receive a telephone call from a GP by 10.30am.
Please make one appointment per person.
Please ensure you let us know if you cannot keep your appointment.
Urgent cases can always be seen on the same day, but not always with the doctor of your choice.
Appointments are for 10 minutes although some patients' problems take longer than others, so please be patient if there is some delay. If you feel you will need a longer appointment than usual, please let the receptionist know and we will make provision for this.
Emergencies
For emergencies during surgery hours, telephone 028 2564 3111. Between 8.30am and 5.30pm, urgent requests will be given prompt attention by the receptionists and the doctor will be informed. It will be necessary for the receptionist to ask some details regarding the condition of the patient so that the doctor can assess the urgency of the call.
Emergency calls outside surgery hours are dealt with by Dalriada Urgent Care. In an emergency, please telephone 028 2566 3500.
The exception to this is Wednesday afternoon (1.00 - 6.00pm) when you should call 028 2564 3111. If it is a training day for Old Bank Surgery, you will hear a recorded message telling you which number to call.
Disabled Access
For easy wheelchair access, a ramp is situated at the front entrance. A toilet suitable for wheelchair access is situated on the ground floor.