We always try to provide the best services possible, but there may be times when you feel this has not happened. We operate an informal in-house complaints procedure, drawn up to respond to patients' grievances. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes we have made. This procedure does not deal with matters of legal liability or compensation. If you use this procedure it will not affect your right to complain to the Health Board.
Your complaint should be addressed to the practice manager, who will ensure that it is investigated thoroughly and as speedily as possible. Please note that the practice must ensure strict adherence to the rule of medical confidentiality. We cannot provide confidential information without appropriate authority if you are not the patient in question.